Refund policy
Returns & Refund Policy
We want you to shop with confidence. You may return eligible items within 30 days of delivery for a refund. This policy applies to all customers worldwide.
Eligibility
- Items must be returned in their original, factory-sealed and undamaged condition. Because we sell collectible sealed trading-card and hobby products, any product whose factory seal or shrink-wrap has been opened cannot be resold and is therefore not eligible for return.
- Returns must be requested within 30 days of the delivery date.
- Proof of purchase (order number) is required.
How to Start a Return
Email support@foxfirecards.co.uk with your order number and reason for return. We will reply within 1 business day with a return authorization and the return address. Please do not ship items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you and issue an approved refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent in error. We recommend a tracked service, as we cannot process a refund for a return we do not receive. International customers are responsible for any return customs charges.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund, including shipping — at no cost to you.
Cancellations
Orders can be cancelled for a full refund any time before they are dispatched. Contact us as soon as possible if you need to cancel.
Need help? Email support@foxfirecards.co.uk or call +1 415-722-0052.