Shipping policy
Shipping Policy
FoxFireCards ships worldwide. All prices are shown in US Dollars (USD). This policy explains processing times, delivery estimates, costs, and international duties so there are no surprises at checkout.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). In-stock, factory-sealed items ship first; pre-order titles ship as soon as they are released and clearly show a release window on the product page.
Delivery Estimates & Costs
Shipping is fully tracked. Exact cost is calculated at checkout based on destination and order weight.
- United States: 3–7 business days.
- United Kingdom & Europe: 7–14 business days.
- Canada, Australia & rest of world: 10–21 business days.
Delivery windows are estimates from the day of dispatch and may vary during peak periods or new-release launches. A tracking number is emailed to you the moment your order ships.
International Orders — Customs, Duties & Import Taxes
We ship internationally from the United States. For orders delivered outside the US, any import duties, customs fees, VAT or local taxes are the responsibility of the recipient and are not included in the product price or shipping cost. These are levied by your local customs authority; FoxFireCards has no control over them and cannot predict their amount. Please check with your country's customs office before ordering if you are unsure.
Tracking, Lost & Delayed Parcels
Every order includes tracking. If your tracking shows no movement for 7+ business days, or a parcel is marked delivered but not received, contact us at support@foxfirecards.co.uk and we will open an investigation with the carrier and make it right.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for parcels sent to an address entered incorrectly, but we will do everything we can to help recover them.
Questions about a shipment? Email support@foxfirecards.co.uk or call +1 415-722-0052.